01865 770227 CALL US Click for a quote | call Mon - Fri.

Why customer service matters when moving house

Posted on July 8, 2024 by Miranda

We can all remember a time when we were lucky enough to enjoy really fantastic customer service, just as we’ve all experienced poor service we’d rather forget. According to recent Salesforce research, 80% of people agree that customer service is just as important as the service on offer.

Getting the keys to your dream home is an exciting moment, but the moving process is often seen as one of the most stressful things we go through in life. At ISIS Removals, we pride ourselves on delivering exceptional, reliable customer service, which takes the stress out of our customers’ moves and leaves them settled in their new home with a smile on their faces.

Our commitment to customer satisfaction is at the heart of everything we do, with a friendly and fully-trained team ready to ensure your move is as simple and smooth as possible.

Movers you can trust

When people are coming into your home to pack and move your treasured possessions, it’s essential that you feel they are people you can trust. Our team have years of experience in the moving business and know their work inside out.

When our team enters your home, you can expect a friendly and professional demeanour along with total respect for your privacy.

Honesty and upfront communication characterise our relationships with our customers right from the first time they contact us, which is why by the time moving day comes round, you’ll be confident you’ve got a team you can rely on.

We’ll also be there for you in the event of any unexpected hiccups. Delay in your moving date? Or perhaps you need last-minute storage due to a change in your schedule? We’ve got you covered!

First-class service with a smile

At ISIS Removals, going the extra mile is part of our culture. We pride ourselves on delivering unparalleled customer service by offering continuous support and an extra pair of hands where you need them.

We know that moving house is about much more than simply transporting belongings from point A to point B. Moving can often go along with challenging and time-consuming life events, such as preparing for a new job, or moving your children to a new school.

We understand the demands of your busy schedule, and the support which we provide will free up your time to focus on these more important tasks. We can handle your packing as part of our service, and we’re always happy to reassemble your furniture free of charge.

Our fully-trained staff are experienced in handling delicate items, ensuring they arrive safely at your new home.

Oxfordshire experts

We’ve carried out moves across the Oxfordshire area for nearly 20 years and know the roads and neighbourhoods like the backs of our hands.

If you’re new to Oxfordshire, let us help you settle in and explore. Our team are always happy to share our top tips on navigating public transport options for your daily commute, suggest routes to avoid congested traffic, and highlight local shops, restaurants, parks, and attractions that we think you might love. Our goal is to ensure you feel at home in your new area right from the start.

Are you planning your next move? Perhaps you’re moving for the first time? Get in touch with us today to get started. Call us on 01865 770227 or click for a quote.

What our removals experts love about Oxford to live and work

Posted on June 20, 2024 by Miranda

Oxford is a city that combines the ancient with the modern to create one vibrant, eclectic and beautiful place, so it’s easy to understand why the ISIS team loves living and working here.

Aptly named ‘The City of Dreaming Spires’, Oxford’s architecture and history make it one of the most interesting places to explore.

From a university which pre-dates the Aztec empire, to the streams of new restaurants, shops and pop-ups, no matter how long you have lived in Oxford, there is always something new to discover.

As an Oxford-based removals company, we love having the chance to introduce newcomers to our city. Keep reading to discover what our team like the most about the city.

The history

Oxford is a city overflowing with history, some of it well-known, some of it less so. Many people are familiar with the story of the Churchills and the building of Blenheim Palace, and with the many stunning sites which make up the university. However, have you ever heard of the Oxford martyrs? This group of protestant heretics was burned at the stake in 1555 for their religious beliefs, and you can visit their memorial at the south end of St Giles’.

How about the siege of Oxford in the 1640s? King Charles based himself at Christ Church, one of Oxford’s most famous colleges, while the Parliamentarians sieged Royalist Oxford.

Or what about Oxford prison? This Norman building began life as a castle, before being transformed into a place of brutal punishment. Some fascinating inmates were housed there over the centuries, such as infamous 18th century murderess Mary Blandy, executed for murdering her father, and still said to haunt the prison to this day.

The water

The river that flows through and around the city is where we get our name from so of course they deserve an honourable mention in our favourite things about Oxford. To locals, the section of The Thames that flows through the city is known as the Isis – after the Egyptian goddess.

Punting is one of Oxford’s greatest traditions and a firm favourite with locals and visitors to the city in the summer months. We would recommend hiring a punt from Magdalen Bridge Boathouse to get the best view of the city’s iconic architecture.

The water is for more than just punting or training for the boat race though. It’s lined with fantastic restaurants and bars, such as The Perch at Binsey and The Trout at Wolvercote. There are also some stunning walks which follow the meandering waterways from the city.

The beauty

One of the best things about living in a city as old as Oxford is that you never know what’s around each corner. You can be in a buzzing, modern shopping area, turn a corner, and feel as if you’ve stepped back in time.

As well as the beauty of the city itself, there are many stunning villages nearby. The rolling hills of the Cotswolds are just a stone’s throw away from the city with their own array of lovely boutiques, charming local pubs and peaceful countryside walks.

For the cinephiles among you, Oxford and the surrounding villages have been used in countless films and television programmes, and much fun can be had exploring the locations from your favourites, such as Harry Potter, Downton Abbey and, of course, Morse.

The people

One of our favourite parts of working in removals in and around Oxford is the range of people we get to meet. We get to know our customers well over the course of planning and executing their move, which means we know Oxford folk to be a fun and fascinating bunch.

Don’t just take our word for it though – why not come and visit and get to know them yourself?

Planning a move to Oxford? Get in touch with us today to get started. Call us on 01865 770227 or click for a quote.

How professional removers can make your office relocation easy

Posted on June 5, 2024 by Miranda

At ISIS Removals & Storage, we appreciate how challenging it can be trying to coordinate an office move on top of an already busy work schedule.

That’s why we provide a bespoke service which is tailored to the needs of each individual client, designed to make office relocation easy.

Keep reading to discover why ISIS is the right partner for your next move.

Onsite assessments & clear quotes

The first step for making your office relocation easy is for the ISIS team to get to know you and your needs. After talking everything through and considering issues such as health and safety, access limitations, and parking, we’ll provide a free, detailed quote, with every expenditure clearly outlined, and no hidden fees to come further down the line.

If you choose to move forward with the booking, an ISIS Move Manager will then be assigned who will keep you up to date every step of the way and act as your main point of contact.

Communication & coordination

Your Move Manager will be in regular contact with you in the time leading up to and following your move to make sure we’re on the same page.

We recommend getting in touch with your suppliers and clients as early as possible to let them know you’re moving, especially if there will be any brief disruptions to the service you provide. Coordinating with them and us will make your office move seamless and ensure you keep your customers happy.

Planning & packing

Many people find the packing process to be the most stressful part of moving office, but ISIS can take this entirely off your hands. Our team are experts at packing quickly and skilfully, ensuring that everything you need to work effectively arrives at its new home in perfect condition.

We’ll set up the new office exactly to your specification, meaning you can pick up exactly where you left off!

Anytime moves

Does the thought of leaving your old office on Friday afternoon and arriving at your new one on Monday morning with everything ready to go sound too good to be true? Not with ISIS!

We offer weekend moves to minimise the disruption to you and your colleagues and make moving office truly stress-free.

If you’d like to learn more about how ISIS can make your Oxfordshire office relocation a breeze, get in touch with us today.

Our top five tips for making moving stress-free

Posted on May 16, 2024 by Miranda

Many people consider moving house to be one of the most stressful life events to navigate. Whilst it can be exciting, all the packing and logistical challenges can quickly make the whole experience feel overwhelming.

However, with the right planning and expert advice, it doesn’t have to be this way.

From careful packing to creating the ultimate survival checklist, there are plenty of helpful tricks that can help keep your moving day on track and remove some of this stress.

We asked our team for their recommendations on how to make your next house move simple and stress free. Keep reading to find out their top tips.

1. Perfect planning

It may sound obvious, but one of the best ways to remove some of the stress of your move is by making a simple schedule and then sticking to it.

Start by booking your moving date well in advance, and then make a step-by-step plan of when you need to get everything done, be that sorting through those boxes in the attic, packing up your unused winter wardrobe, or tackling the ‘messy drawer’.

Try dedicating a day or two to each room, leaving the kitchen and bathroom for last as these contain the things you’re likely to need right up to the last moment.

Don’t forget to contact all your utility suppliers 48 hours before you move out to notify them of your new address so you can get things up and running in your new home as quickly as possible.

2. Bin the clutter

As you go through each room, try to be strategic by throwing away all the things you never use/no longer need.

We recommend using the 3 R’s to help you decide what to do with your unwanted items:

  • Reduce: only buy essentials until you move – remember, you can just as easily put in that order once you’re in your new house.
  • Reuse where possible rather than replacing in the run up to moving day.
  • Recycle anything you no longer need and where appropriate take it to a charity shop

3. Packing for success

We can’t stress enough how important it is to leave yourself plenty of time for packing. There’s nothing worse than arriving at your new home with all your belongings in a jumble because all your packing was done in a last-minute rush.

A room plan and clearly labelled boxes will help your removals team load the van in the best possible way, as well as making it much easier for both you and them to sort boxes into the correct rooms in your new home.

We also find that taking photos of your belongings before disassembling them can be really handy for more complicated items.

Does packing still sound like a pain? Then why not work with a removals company who’ll do it for you!

4. Make a moving survival checklist

To ensure you have quick and instant access to any moving day essentials, we recommend creating a moving survival checklist.

Think about what you’ll want the second you get into your new home, be it food, bedding or toiletries, and put all these things together in a distinctive, easily identifiable bag or box.

Keeping these essentials to hand will help you hit the ground running in your new house.

5. Consider using storage

Using storage can come in very handy at times, particularly, when you need extra space to refurbish your new home, or when you’re downsizing and you simply don’t have room for all your furniture. It is also ideal for an emergency situation, such as if there are delays on a moving date.

Investing in a high quality storage solution will ensure your valuable items are safe and secure at all times, no matter the move.

So why choose ISIS for your move?

At ISIS Removals and Storage, we take pride in delivering a high-quality, reliable, and stress-free service.

We’ll help you plan out your moving journey by sending over one of our experienced moving specialists to create a personalised step-by-step moving plan, so you can relocate with confidence.

Booking your move with us is the best way to ensure your valuable items have a safe journey to their new home.

We’ll cover the packing to take the weight off your shoulders and give you the confidence that your possessions will be handled with care. Planning a move? Get in touch with us today to get started. Call us on 01865 770227 or click for a quote.

 

Why Oxford is a Prime Destination for Living, Working, and Family Life

Posted on April 3, 2024 by Peter Donaldson
10 reasons to move to Oxford 

Are you considering where to settle down next? Look no further than Oxford, where the blend of countryside charm and urban convenience creates an irresistible allure. Surrounded by breathtaking natural beauty and seamless connections to major cities like London, Oxford caters to diverse lifestyle preferences. Whether you crave the energy of bustling towns or the tranquillity of quaint villages, this historical city offers superior living standards to suit every taste.

Read more…

Planning a move? Here are some top tips on how to make it hassle-free

Posted on March 4, 2024 by Peter Donaldson

Moving house is more stressful than most other things that people deem to be stressful, such as divorce or broken relationships. This is a fact that has been supported by research. Therefore, it’s important to lower the stress level during this time as much as possible by following certain tips.

Read more…

Making Space In Your Home After Christmas In Oxford

Posted on January 7, 2024 by Peter Donaldson
Moving on a Budget: Affordable Options with Oxford Man and Van Services

Even considering the drastically scaled-down affair of Christmas, most of us have had too much stuff in our properties. Perhaps the rot had set in well before 25 December, and you were already struggling with a lifetime’s worth of possessions and insufficient space to keep them. Or maybe you were just at the nascent stage of becoming a hoarder, and Christmas pushed you over the edge.

Read more…

How to Save Money when Moving in Oxford

Posted on November 19, 2023 by Peter Donaldson
How to Save Money when Moving in Oxford

Embarking on a move signals a new chapter, a fresh beginning. It’s an exciting prospect, yet the journey has its challenges. The prospect of upheaval, coupled with the potential financial strain, can be perplexing. How does one navigate this intricate process while keeping costs in check?

Read more…

How to move house with a cat 

Posted on September 19, 2023 by Peter Donaldson

There is nothing like a cat to complete a cosy home scenario.  Effortlessly pursuing a life of leisure cats will find the best sunspots or heating zones and make them theirs. Despite their flexibility, nonchalance, and effortless meditation, they are not best pleased when unexpected change comes out of the blue.  Plus, for a territorial animal moving into a whole new environment poses challenges to cats accustomed to doing their general rounds.  We suggest following these guidelines to ensure your cat has a smooth transition and re-integration on the other side. 

Read more…

Removals reviews Oxford – what our customers love best.

Posted on August 24, 2023 by Peter Donaldson
Removals reviews Oxford – what our customers love best.

Isis Removals in Oxford is a local family business, providing homes and offices with our professional, reliable, and quality range of removals and storage services. Championing an excellent team structure amongst our staff, we can provide our customers with remarkable customer service, changing their perspectives on the challenge of moving home or office.  Our Google reviews demonstrate this is how our customers feel.  When researching a removals and storage company it is always important to read their online reviews.  Other ways of gauging quality service are to see if they are approved by BAR (British Association of Removers) and if they are a member of the Master Removers Group (MRG). Isis is a member of both and benefits from the network of the MRG group and meets stringent standards for excellence every year. 

Read more…