ISIS saves the day on nightmare move

A recent survey of 1,000 home buyers found moving house is considered the most stressful task in life – ranking higher than having a child and even going through a divorce.
The poll by financial services firm Legal and General discovered almost half (47 per cent) of people experienced increased levels of stress due to moving and over a third (37 per cent) said packing and relocating items was the most dreaded task of a house move.
Most aspects of a stress-free relocation are in the hands of operators where progress sits outside of your control. Where possible, investing in professional, trusted and reliable firms to assist with your move is the key to a smooth process and avoiding a nightmare move.
One of our recent clients, Clare, found this out the hard way when she was let down by her removals team less than 48 hours before she legally had to leave the home she was departing.
With less a day’s notice, ISIS Removals saved the day. Here is Clare’s story.
The problem
Clare had planned her move to her dream property in Oxfordshire well in advance.
After completing a home review, Clare’s removals team allocated two days to boxing her belongings with all items scheduled to be transported on day three when Clare was required to vacate her former home.
It wasn’t long until problems started to arise.
“The team I had booked arrived late and left early on day one,” said Clare. “I had a real sinking feeling seeing how much work still had to be done.
“Only the kitchen had been packed, and there seemed to be an impossible amount of work to complete on the final day I had access to the house before I had to leave.”
Clare’s concerns were confirmed when less than 48 hours before she had to vacate the property, her removals team pulled out of the job, turning this situation into a nightmare move for Clare.
“I felt horrendous, and didn’t sleep a wink,” said Clare. “Because of the time they pulled out, I effectively had 36 hours to secure a removals company to complete the job.
“No one from my initial calls could help, I was frantic.”
How we saved the day
Clare contacted ISIS Removals at 9am on Wednesday morning.
Even with no time for a site visit, a team of removals specialists were at her front door within two hours with a full crew and trucks. The property Clare was leaving was a six bedroom, 4000 cubic foot house, which was a big move for the team to complete in very limited time.
“ISIS Removals totally saved the day,” said Clare. “The time frame they had to work with was so incredibly tight, but they got the job done.
“The team were with me before I knew it and were professional throughout. It put me at ease after a very stressful 24 hours where aspects of my home move which were out of my control went seriously wrong. They even dismantled and reassembled my furniture, which was a huge bonus!
“I couldn’t recommend ISIS Removals enough – they really saved the day and if they can solve the issues I faced they’re capable of everything.”
Quality service
Customer service and satisfaction is our number one priority at ISIS Removals.
And having a friendly and professional team to pack up and move your belongings in an efficient, professional and experienced manner is key to taking the stress out of a home move.
David Niven, Manager of ISIS Removals and Storage, said: “Clare’s story just goes to show how important it is to use a reputable and professional removals company. Opting for the cheapest option to move all your worldly possessions is not a good idea.
“This was a big job, but the team really pulled together and got it all done at short notice. We advise homeowners to always check the quality of the service they’ll be getting before committing to a company.”
If you’re interested in working with a removals company who take care of clients and provide service with a smile, contact us today to find out more about how we can help you.



