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ISIS saves the day on nightmare move

Posted on November 20, 2024 by Miranda

A recent survey of 1,000 home buyers found moving house is considered the most stressful task in life – ranking higher than having a child and even going through a divorce.

The poll by financial services firm Legal and General discovered almost half (47 per cent) of people experienced increased levels of stress due to moving and over a third (37 per cent) said packing and relocating items was the most dreaded task of a house move.

Most aspects of a stress-free relocation are in the hands of operators where progress sits outside of your control. Where possible, investing in professional, trusted and reliable firms to assist with your move is the key to a smooth process and avoiding a nightmare move.

One of our recent clients, Clare, found this out the hard way when she was let down by her removals team less than 48 hours before she legally had to leave the home she was departing.

With less a day’s notice, ISIS Removals saved the day. Here is Clare’s story.

The problem

Clare had planned her move to her dream property in Oxfordshire well in advance.

After completing a home review, Clare’s removals team allocated two days to boxing her belongings with all items scheduled to be transported on day three when Clare was required to vacate her former home.

It wasn’t long until problems started to arise.

“The team I had booked arrived late and left early on day one,” said Clare. “I had a real sinking feeling seeing how much work still had to be done.

“Only the kitchen had been packed, and there seemed to be an impossible amount of work to complete on the final day I had access to the house before I had to leave.”

Clare’s concerns were confirmed when less than 48 hours before she had to vacate the property, her removals team pulled out of the job, turning this situation into a nightmare move for Clare.

“I felt horrendous, and didn’t sleep a wink,” said Clare. “Because of the time they pulled out, I effectively had 36 hours to secure a removals company to complete the job.

“No one from my initial calls could help, I was frantic.”

How we saved the day

Clare contacted ISIS Removals at 9am on Wednesday morning.

Even with no time for a site visit, a team of removals specialists were at her front door within two hours with a full crew and trucks. The property Clare was leaving was a six bedroom, 4000 cubic foot house, which was a big move for the team to complete in very limited time.

“ISIS Removals totally saved the day,” said Clare. “The time frame they had to work with was so incredibly tight, but they got the job done.

“The team were with me before I knew it and were professional throughout. It put me at ease after a very stressful 24 hours where aspects of my home move which were out of my control went seriously wrong. They even dismantled and reassembled my furniture, which was a huge bonus!

“I couldn’t recommend ISIS Removals enough – they really saved the day and if they can solve the issues I faced they’re capable of everything.”

Quality service

Customer service and satisfaction is our number one priority at ISIS Removals.

And having a friendly and professional team to pack up and move your belongings in an efficient, professional and experienced manner is key to taking the stress out of a home move.

David Niven, Manager of ISIS Removals and Storage, said: “Clare’s story just goes to show how important it is to use a reputable and professional removals company. Opting for the cheapest option to move all your worldly possessions is not a good idea.

“This was a big job, but the team really pulled together and got it all done at short notice. We advise homeowners to always check the quality of the service they’ll be getting before committing to a company.”

If you’re interested in working with a removals company who take care of clients and provide service with a smile, contact us today to find out more about how we can help you.

ISIS Removals announce partnership with Summertown Stars

Posted on November 6, 2024 by Miranda

We’re pleased to announce a new partnership with Oxford-based junior football team, the Summertown Stars Stingrays!

Summertown Stars run over 60 football teams for boys and girls in every age group, from U6s upwards. It’s the county’s largest youth football club and as a company that has long been passionate about community engagement, this is the perfect partnership for us.

As part of our agreement, the U11s team has received new training and playing kits, embossed with our ISIS logo.

Peter Jamieson, Vice Chair at Summertown Stars, was pleased to welcome the ISIS Removals and Storage team onboard as partners.

“It can be too easy to focus on results as being the key driver in what makes sport and wider participation special to people,” said Peter. “In reality, how football brings people together to learn new skills and make new connections is what we love.

“We’re always grateful when any Oxfordshire business recognises this, and we’re pleased to have ISIS Removals onboard as a partner this season. Summertown Stars is a huge operation with a proud history, and we’re continually looking out for new members so encourage any football-mad youngsters based locally to come along.”

David Niven, Manager of ISIS Removals and Storage, is thrilled with this new partnership. He said: “We’re privileged to be in a position to give back to our community, and love the new look of Summertown Stars Stingrays.

“Having been part of the Oxford community for such a long time, this partnership felt like a very natural fit for us. We’re proud to be partnering with the Stingrays and wish them every success this season.”

The squad’s players were happy with their shirts too, and one team member, Thomas, aged 11, said: “I love my new shirt – it looks really cool! I’m proud to be a Stingray and am really enjoying the season so far.”

If you’ve got a young football enthusiast on your hands who might be interested in joining Summertown Stars, email enquiries@summertownstars.org where you will be directed to the right age group and team.

At ISIS, we’re Oxfordshire through and through, which is why we’re all so excited about this new partnership. If you’re planning a move, to Oxfordshire or beyond, then contact us today to find out more about the fantastic range of services we provide.

Get to know the ISIS team: Jay

Posted on October 10, 2024 by Miranda

At Oxfordshire removals company ISIS Removals & Storage, we’re passionate about providing a fantastic service to our clients, and that starts with employing a team of removals experts who love what they do and share our thirst for creating top notch customer experiences. One such removals expert is Jay, who has been part of the team for eight years. Though new to the removals industry when he started with ISIS, he quickly learned the ropes and became one of our most valuable team members.

Keep reading to discover more about Jay’s time with ISIS and why he’s passionate about removals.

Rewarding environment

Jay joined the team in 2016 after being recommended the job by a friend. Having never worked in removals before, Jay worked closely with his colleagues to understand the ins and out of what it takes to make a move successful.

Thanks to the combination of on the job learning and a supportive team, Jay quickly felt at home in his role and is now responsible for delivering seamless moves for our clients all over the UK.

“I love working for ISIS – it’s the best job I’ve ever had,” said Jay. “Getting to work with great colleagues  day in, day out, is brilliant. It makes a real difference to how we work – the happy team atmosphere is a key part of what allows us to serve our clients so well.”

Jay not only works on residential moves, in which he and the team quickly and efficiently move individuals and families, but he also helps plan and execute large-scale office moves for corporate clients.

“There are so many things I love about working in removals, especially having the opportunity to work at some amazing houses and businesses. You never know what you’re going to find when you go along to pack up a house or business.

“One particularly memorable move for me was when we turned up to a house only to discover multiple F1 cars in the garage! It turned out the house belonged to F1 superstar Frank Williams, who I even got to meet and who I have long admired, as I’m a total petrol head.”

 Removals experts: a team you can rely on

Not every move is straightforward. At times, clients need to have heavy or awkward objects moved into challenging spaces, either up rickety stairs or through narrow passages.

In instances such as this, it’s hugely important to have a removals company in place who are used to working with each other round the clock.

“My colleagues at ISIS are a team I can rely on,” Jay explained. “We’re always looking out for each other and we’re experienced in communicating as a team, seeing us through even tricky moves with no problem.”

 Adventures abroad

As well as UK moves, ISIS can also assist with moves to Europe and beyond thanks to our network of removals experts. Sometimes though, the easiest and most cost effective way of moving someone is simply to drive the van ourselves.

Jay reminisced: “The most memorable trip I ever got to go on was when a client was moving away from the UK, and I had the chance to drive a removals van all the way across France to sunny Montpellier. That was a very special experience.”

“I can honestly say that the whole ISIS team take a huge amount of pride in what we do and in providing every single customer with fantastic service,” Jay added.

“It’s particularly special when clients choose to come back to us move after move, or recommend us to friends, because that’s how we know we’ve done a great job and left a lasting positive impression.”

If you’re looking to move and would like to work with an Oxfordshire removals company who provide a fantastic customer experience, take pride in our work and know Oxfordshire like the backs of our hands, then give the ISIS team a call today and find out more about how our removals experts can help you.

How to design the perfect outdoor sitting room

Posted on August 30, 2024 by Miranda

Creating an outdoor kitchen or sitting room has become immensely popular in recent years, and it’s easy to see why. Post-pandemic, we’re all more grateful than ever for our outdoor spaces, and want to make the most of every moment we can spend in them.

A recent study has found that a beautiful garden can add up to 20% to the value of your property, so if you’re thinking of moving soon, investing in your garden ahead of time is likely to pay dividends.

Below, we explore how to set about designing the perfect outdoor sitting room to enjoy all year round.

Create a sense of flow

Most people choose to position their outdoor sitting room near to their house, which means it’s important to think about creating a feeling of continuity between your indoor and outdoor spaces.

The easiest way to do this is through keeping your colour palette consistent. If the indoor room from which you exit is decorated in shades of pink, for example, be sure to incorporate some pink into your new outdoor space, through your choice of cushions or throws.

Similarly, make sure the outdoor sitting room flows into the rest of your garden through incorporating similar shades of green, and mirroring the flowers from your nearest borders in the colours and textures you choose.

Design an all-weather space

There’s nothing more frustrating than creating a beautiful space which can only be used on a handful of days in any given year. Think carefully about the positioning of your outdoor sitting room to maximise on the shelter provided by existing elements in your garden, such as established trees which will offer shade on hot days, or external walls which can shelter you from the wind.

For protection from rain, consider a pergola or other type of roofed area. Climbing plants such as clematis and roses will quickly make this feel like a natural extension of your garden.

If your garden is overlooked by the neighbours, adding this kind of cover will also give you some much-needed privacy.

Think about lighting

Are you dreaming of twinkling fairy lights artfully hung along shepherd’s crooks? Or do you want to be lit by the soft flicker of flames from your new fire pit? Either way, it’s important to think about lighting when you’re designing your space.

While long summer evenings may not need much in the way of additional lighting, you’ll be pleased to have it when those first warm spring days entice you into the garden, or when you’re enjoying the crisp, cooler nights of autumn.

Also consider the natural light and how it will move across the space. Do you want to start your days with breakfast outside in the sunshine? Then make sure the eastern sky is as visible as possible so you can enjoy the sunrise and early morning warmth in your outdoor sitting room.

Make it a feast for all the senses

When planning a garden, it can be tempting to focus only on how it will look without paying much attention to the other senses. However, it’s important not to do this with your outside sitting room. This is your own personal Eden, which means it needs to be a feast for all your senses, not just your eyes.

Think about creating a glorious scent palate. Highly scented roses sit well with plants such as Nemesia ‘Wisley Vanilla,’ which has a strong vanilla scent. Also consider tubs of highly aromatic herbs such as rosemary, lemon balm or mint, which have stunning flowers in summertime as well as being fantastic for bees and other pollinators.

Finally, be sure to make comfort a priority at every stage. Never buy furniture without first testing it out yourself to make sure it feels as you want it to. Are you looking to lounge, or to sit? Are you going to eat meals with friends in this space, or is it just for you? These thoughts can shape the style of furniture you choose, and the addition of pillows, throws and rugs will make the space look extra welcoming.

Our favourite spots in Oxfordshire to enjoy in the summer months

Posted on August 7, 2024 by Miranda
Preparing Your Home for Sale In Oxford: Decluttering, Storage & First Impressions

Approximately 7 million people visit Oxford every year, and for good reason! Our beautiful city is home to some fantastic spaces which are at their very best in the summer months.

Here at ISIS Removals & Storage, we know this city like the backs of our hands and want everyone to enjoy the best of what Oxfordshire has to offer.

Not sure where to begin? Don’t worry! Keep reading to learn about a few of our favourite ways to make the most of the sunshine.

Explore the university

Summer is the best time to explore the many stunning colleges for which Oxford is famous. With the students away for the break, lots of the colleges open their doors to visitors, as well as hosting some fantastic events within their peaceful quads.

Built in the 13th century, University Church is particularly popular in the summer time. The panoramic views of the city which you get from climbing the tower is worth all the stairs, we promise!

Relax at Christ Church Meadow

Situated right at the heart of the city, Christ Church Meadow provides a peaceful open space for all to enjoy. Go for a walk or run, read a book under a tree with a picnic, or simply watch the boats pass along the river. However you like to relax, Christ Church Meadow has something for everyone.

Discover Blenheim Palace

Just a short journey from the city, Blenheim Palace is rich in history with exceptional scenery as far as the eye can see, featuring enormous gardens that provide the perfect setting for a variety of outdoor activities.

Built between 1705 and 1722, this English Baroque-style estate has 187 rooms and covers over 2,000 acres. The palace is the seat of the Dukes of Marlborough and acted as a second home to former prime minister, Winston Churchill.

New this summer is the Bridgerton Trail, which lets visitors explore the filming locations used for bringing this iconic Regency drama to life. Why not top it off with afternoon tea looking out over the beautiful gardens?

The palace runs a variety of events and exhibitions throughout the summer, including the annual Nocturne Concerts featuring some of the biggest names in music.

Visit a flower farm

One of the best things about Oxford is that it’s surrounded by green spaces and farms, some of which offer you the chance to go and cut your own flowers in the summertime. We particularly recommend the Chippy Flower Farm, where you can go and create your perfect bouquet from the oceans of gorgeous blooms available in the summer months.

Bringing a little piece of the Cotswolds countryside into your home will make it feel like summer even when you’re indoors.

Are you planning on moving to Oxford? Get in touch with us today to get started. Call us on 01865 770227 or click for a quote.

Our ultimate guide to long storage

Posted on July 26, 2024 by Miranda
Our ultimate guide to long storage

Many homeowners and business owners alike are turning to long-term storage to maximise space and cut costs. But what exactly is it? And in what scenarios is it useful?

Keep reading for our ultimate guide to long-term storage to discover its numerous advantages and why it might be the perfect solution for you.

What is long storage?

As the name suggests, it involves placing items you don’t require immediate access to into safe and secure storage facilities. This can include household or office items that are not needed on a day-to-day basis, such as important documents or seasonal equipment, or it could be furniture that no longer fits into your home after downsizing or relocating.

By doing so, you can keep your living or working space clutter-free while ensuring these items are safely stored and readily available when needed.

Why choose long storage?

It can be the ideal solution for several scenarios, which we will explore in more detail below:

House moves and downsizing

Storage is often valuable when moving into a smaller property, providing the perfect solution to declutter when downsizing, all while keeping your valuable belongings safe and secure.

Even if you’re moving to a similar-sized home, long storage can help to maximise space while packing for your move or organising your new home layout the exact way you want, with plenty of room to move around.

Furthermore, storage can offer a solution in the event of any emergencies including any unexpected changes in your moving date.

Storing seasonal items

Looking to regain your loft space from the overhaul of Christmas decorations? Or perhaps you have a set of summer furniture you’re struggling to fit in your house? Then this could be the answer for you. Why keep clutter all year round when you can simply deposit and withdraw it when seasons come and go!

Office reshuffling

Storage isn’t just for downsizing homes, it’s also a cost-effective solution for businesses relocating to smaller offices. With the rise of hybrid working and hot-desking, companies can securely store valuable office items and reduce rental costs. Additionally, businesses can store exhibition materials like trade show booths and brochure stands, which are only used occasionally, freeing up space for home-based self-employed owners.

Unmatched security

Storage provides a safe and secure solution for valuable belongings, with security systems far more advanced than those in the average home. Units are guarded with 24-hour surveillance and utilise the latest technology to ensure their facilities are impenetrable and your most valuable items are in safe hands.

Why choose ISIS Removals & Storage?

Are you looking to store your valuable items? Here at ISIS Removals & Storage, we pride ourselves in our storage expertise, offering convenient, cost-effective, and most importantly, stress-free storage solutions for your household or office items.

Our clean, organised facilities allow for easy navigation. Our state-of-the-art inventory management systems allow our team to navigate and retrieve your items with ease.

We store items in our extra-dry purpose-built storage containers which can securely hold any of your belongings from furniture to fine art in perfect condition.

You’ll also have peace of mind knowing that your treasured items will be safe in our fireproof storage warehouse, guarded by 24-hour CCTV surveillance and security patrolling.

Start your plan today by getting in touch with one of our experts.

Why customer service matters when moving house

Posted on July 8, 2024 by Miranda

We can all remember a time when we were lucky enough to enjoy really fantastic customer service, just as we’ve all experienced poor service we’d rather forget. According to recent Salesforce research, 80% of people agree that customer service is just as important as the service on offer.

Getting the keys to your dream home is an exciting moment, but the moving process is often seen as one of the most stressful things we go through in life. At ISIS Removals, we pride ourselves on delivering exceptional, reliable customer service, which takes the stress out of our customers’ moves and leaves them settled in their new home with a smile on their faces.

Our commitment to customer satisfaction is at the heart of everything we do, with a friendly and fully-trained team ready to ensure your move is as simple and smooth as possible.

Movers you can trust

When people are coming into your home to pack and move your treasured possessions, it’s essential that you feel they are people you can trust. Our team have years of experience in the moving business and know their work inside out.

When our team enters your home, you can expect a friendly and professional demeanour along with total respect for your privacy.

Honesty and upfront communication characterise our relationships with our customers right from the first time they contact us, which is why by the time moving day comes round, you’ll be confident you’ve got a team you can rely on.

We’ll also be there for you in the event of any unexpected hiccups. Delay in your moving date? Or perhaps you need last-minute storage due to a change in your schedule? We’ve got you covered!

First-class service with a smile

At ISIS Removals, going the extra mile is part of our culture. We pride ourselves on delivering unparalleled customer service by offering continuous support and an extra pair of hands where you need them.

We know that moving house is about much more than simply transporting belongings from point A to point B. Moving can often go along with challenging and time-consuming life events, such as preparing for a new job, or moving your children to a new school.

We understand the demands of your busy schedule, and the support which we provide will free up your time to focus on these more important tasks. We can handle your packing as part of our service, and we’re always happy to reassemble your furniture free of charge.

Our fully-trained staff are experienced in handling delicate items, ensuring they arrive safely at your new home.

Oxfordshire experts

We’ve carried out moves across the Oxfordshire area for nearly 20 years and know the roads and neighbourhoods like the backs of our hands.

If you’re new to Oxfordshire, let us help you settle in and explore. Our team are always happy to share our top tips on navigating public transport options for your daily commute, suggest routes to avoid congested traffic, and highlight local shops, restaurants, parks, and attractions that we think you might love. Our goal is to ensure you feel at home in your new area right from the start.

Are you planning your next move? Perhaps you’re moving for the first time? Get in touch with us today to get started. Call us on 01865 770227 or click for a quote.

How professional removers can make your office relocation easy

Posted on June 5, 2024 by Miranda
Why Oxford is a Prime Destination for Living, Working, and Family Life

At ISIS Removals & Storage, we appreciate how challenging it can be trying to coordinate an office relocation on top of an already busy work schedule.

That’s why we provide a bespoke service which is tailored to the needs of each individual client, designed to make office relocation easy.

Keep reading to discover why ISIS is the right partner for your next move.

Onsite assessments & clear quotes

The first step for making your office relocation easy is for the ISIS team to get to know you and your needs. After talking everything through and considering issues such as health and safety, access limitations, and parking, we’ll provide a free, detailed quote, with every expenditure clearly outlined, and no hidden fees to come further down the line.

If you choose to move forward with the booking, an ISIS Move Manager will then be assigned who will keep you up to date every step of the way and act as your main point of contact.

Communication & coordination

Your Move Manager will be in regular contact with you in the time leading up to and following your move to make sure we’re on the same page.

We recommend getting in touch with your suppliers and clients as early as possible to let them know you’re moving, especially if there will be any brief disruptions to the service you provide. Coordinating with them and us will make your office move seamless and ensure you keep your customers happy.

Planning & packing

Many people find the packing process to be the most stressful part of moving office, but ISIS can take this entirely off your hands. Our team are experts at packing quickly and skilfully, ensuring that everything you need to work effectively arrives at its new home in perfect condition.

We’ll set up the new office exactly to your specification, meaning you can pick up exactly where you left off!

Anytime moves

Does the thought of leaving your old office on Friday afternoon and arriving at your new one on Monday morning with everything ready to go sound too good to be true? Not with ISIS!

We offer weekend moves to minimise the disruption to you and your colleagues and make moving office truly stress-free.

If you’d like to learn more about how ISIS can make your Oxfordshire office relocation a breeze, get in touch with us today.

For media information please contact Miranda Chambers at https://www.fortitudecommunications.com/ via mc@fortitudecommunications.com

Our top five tips for making moving stress-free

Posted on May 16, 2024 by Miranda

Many people consider moving house to be one of the most stressful life events to navigate. Whilst it can be exciting, all the packing and logistical challenges can quickly make the whole experience feel overwhelming. However, with the right planning and expert advice, moving can become stress-free.

From careful packing to creating the ultimate survival checklist, there are plenty of helpful tricks that can help keep your moving day on track and remove some of this stress.

We asked our team for their recommendations on how to make your next house move simple and stress free. Keep reading to find out their top tips.

1. Perfect planning

It may sound obvious, but one of the best ways to remove some of the stress of your move is by making a simple schedule and then sticking to it.

Start by booking your moving date well in advance, and then make a step-by-step plan of when you need to get everything done, be that sorting through those boxes in the attic, packing up your unused winter wardrobe, or tackling the ‘messy drawer’.

Try dedicating a day or two to each room, leaving the kitchen and bathroom for last as these contain the things you’re likely to need right up to the last moment.

Don’t forget to contact all your utility suppliers 48 hours before you move out to notify them of your new address so you can get things up and running in your new home as quickly as possible.

2. Bin the clutter

As you go through each room, try to be strategic by throwing away all the things you never use/no longer need.

We recommend using the 3 R’s to help you decide what to do with your unwanted items:

  • Reduce: only buy essentials until you move – remember, you can just as easily put in that order once you’re in your new house.
  • Reuse where possible rather than replacing in the run up to moving day.
  • Recycle anything you no longer need and where appropriate take it to a charity shop

3. Packing for success

We can’t stress enough how important it is to leave yourself plenty of time for packing. There’s nothing worse than arriving at your new home with all your belongings in a jumble because all your packing was done in a last-minute rush.

A room plan and clearly labelled boxes will help your removals team load the van in the best possible way, as well as making it much easier for both you and them to sort boxes into the correct rooms in your new home.

We also find that taking photos of your belongings before disassembling them can be really handy for more complicated items.

Does packing still sound like a pain? Then why not work with a removals company who’ll do it for you!

4. Make a moving survival checklist

To ensure you have quick and instant access to any moving day essentials, we recommend creating a moving survival checklist.

Think about what you’ll want the second you get into your new home, be it food, bedding or toiletries, and put all these things together in a distinctive, easily identifiable bag or box.

Keeping these essentials to hand will help you hit the ground running in your new house.

5. Consider using storage

Using storage can come in very handy at times, particularly, when you need extra space to refurbish your new home, or when you’re downsizing and you simply don’t have room for all your furniture. It is also ideal for an emergency situation, such as if there are delays on a moving date.

Investing in a high quality storage solution will ensure your valuable items are safe and secure at all times, no matter the move.

So why choose ISIS for your move?

At ISIS Removals and Storage, we take pride in delivering a high-quality, reliable, and stress-free service.

We’ll help you plan out your moving journey by sending over one of our experienced moving specialists to create a personalised step-by-step moving plan, so you can relocate with confidence.

Booking your move with us is the best way to ensure your valuable items have a safe journey to their new home.

We’ll cover the packing to take the weight off your shoulders and give you the confidence that your possessions will be handled with care. Planning a move? Get in touch with us today to get started. Call us on 01865 770227 or click for a quote.

 

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