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Why customer service matters when moving house

Posted on July 8, 2024 by Miranda
Why customer service matters when moving house

We can all remember a time when we were lucky enough to enjoy really fantastic customer service, just as we’ve all experienced poor service we’d rather forget. According to recent Salesforce research, 80% of people agree that customer service is just as important as the service on offer.

Getting the keys to your dream home is an exciting moment, but the moving process is often seen as one of the most stressful things we go through in life. At ISIS Removals, we pride ourselves on delivering exceptional, reliable customer service, which takes the stress out of our customers’ moves and leaves them settled in their new home with a smile on their faces.

Our commitment to customer satisfaction is at the heart of everything we do, with a friendly and fully-trained team ready to ensure your move is as simple and smooth as possible.

Movers you can trust

When people are coming into your home to pack and move your treasured possessions, it’s essential that you feel they are people you can trust. Our team have years of experience in the moving business and know their work inside out.

When our team enters your home, you can expect a friendly and professional demeanour along with total respect for your privacy.

Honesty and upfront communication characterise our relationships with our customers right from the first time they contact us, which is why by the time moving day comes round, you’ll be confident you’ve got a team you can rely on.

We’ll also be there for you in the event of any unexpected hiccups. Delay in your moving date? Or perhaps you need last-minute storage due to a change in your schedule? We’ve got you covered!

First-class service with a smile

At ISIS Removals, going the extra mile is part of our culture. We pride ourselves on delivering unparalleled customer service by offering continuous support and an extra pair of hands where you need them.

We know that moving house is about much more than simply transporting belongings from point A to point B. Moving can often go along with challenging and time-consuming life events, such as preparing for a new job, or moving your children to a new school.

We understand the demands of your busy schedule, and the support which we provide will free up your time to focus on these more important tasks. We can handle your packing as part of our service, and we’re always happy to reassemble your furniture free of charge.

Our fully-trained staff are experienced in handling delicate items, ensuring they arrive safely at your new home.

Oxfordshire experts

We’ve carried out moves across the Oxfordshire area for nearly 20 years and know the roads and neighbourhoods like the backs of our hands.

If you’re new to Oxfordshire, let us help you settle in and explore. Our team are always happy to share our top tips on navigating public transport options for your daily commute, suggest routes to avoid congested traffic, and highlight local shops, restaurants, parks, and attractions that we think you might love. Our goal is to ensure you feel at home in your new area right from the start.

Are you planning your next move? Perhaps you’re moving for the first time? Get in touch with us today to get started. Call us on 01865 770227 or click for a quote.